Cancellation & Refund Policy

At Yute Expeditions, we understand that travel plans can change. This Cancellation & Refund Policy outlines the terms under which cancellations, modifications, and refunds are processed for all tours, shuttle transfers, and vacation packages booked through Yute Expeditions.

By completing a booking with Yute Expeditions — whether online, by phone, or by email — you agree to the terms set forth in this policy. We strongly recommend reviewing this policy before finalizing your reservation and purchasing comprehensive travel insurance to protect your trip investment.

The following cancellation schedule applies to all individually booked day tours and excursions:

* All cancellations must be submitted in writing via email to shaminburns@gmail.com. The cancellation date is determined by when Yute Expeditions receives written notice.

Cancellation terms for airport transfers, private shuttles, and shared shuttle services:

For missed flights or flight delays, we will make every effort to accommodate reschedules subject to driver availability. Please contact us as soon as possible if your flight is affected.

Multi-day vacation packages require a non-refundable deposit of 25% of the total package cost at the time of booking to secure your reservation. The remaining balance is due 30 days prior to arrival.

* The initial 25% deposit is non-refundable in all cases. Third-party costs (hotels, entrance fees, etc.) are subject to their own cancellation policies.

We understand that plans change. We will do our best to accommodate modification requests subject to availability:

• ✓Rescheduling requests made 48+ hours in advance for tours are accommodated free of charge (subject to availability).
• ✓Rescheduling requests made within 48 hours may incur an administrative fee of BZD $25.
• ✓Package date changes requested 30+ days before arrival will be considered without penalty (subject to availability and hotel policy).
• ✓Changes to the number of passengers may affect the total booking price.
• ✓Upgrades to services or tours can be made at any time subject to availability and price difference.

Belize is a tropical destination. While we operate year-round, certain conditions may affect tour operations:

• ✓If Yute Expeditions cancels a tour due to severe weather (e.g., tropical storms, hurricanes, flooding), you will receive a full refund or complimentary reschedule.
• ✓Minor weather variations (light rain, overcast skies) do not constitute grounds for cancellation or refund, as Belize's rainforest climate is naturally variable.
• ✓In the event of government-declared emergencies or national disasters, bookings will be rescheduled or credited toward a future trip.
• ✓Force majeure events (acts of God, political unrest, pandemics) that prevent tour operations will be handled on a case-by-case basis with full transparency.

Once a cancellation is confirmed and approved by Yute Expeditions, refunds are processed as follows:

• ✓Credit/debit card payments: Refunds processed within 7–14 business days to the original card.
• ✓Bank transfers: Refunds processed within 5–10 business days.
• ✓PayPal payments: Refunds processed within 3–5 business days.
• ✓Refunds are issued in the original currency of payment. Yute Expeditions is not responsible for currency conversion differences.
• ✓Any payment processing fees charged by third-party processors are non-refundable.

We strongly recommend that all guests purchase comprehensive travel insurance that includes trip cancellation, interruption, medical, and emergency evacuation coverage. Travel insurance protects your investment against unforeseen circumstances such as illness, family emergencies, or natural disasters that may prevent you from traveling.

Yute Expeditions is not liable for costs or losses incurred due to events outside our control, including but not limited to personal illness, missed flights, travel bans, or government advisories. Travel insurance is the best way to safeguard against these risks.

To initiate a cancellation or modification, please contact us using the details below. All cancellations must be received in writing:

Office hours: Monday – Saturday, 7:00 AM – 6:00 PM (Belize Time, CST). We aim to respond to all cancellation requests within 24 business hours.